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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A context menu will appear. It contains thorough information about all the operations that you can perform on that particular page. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of educational videos clarifying how to use our Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you are looking for, have a glance at our extensive Frequently Asked Questions section, which covers questions asked by actual persons and offers practical solutions. We periodically "revamp" our FAQ section with new Q&A's so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, we have a excellent team of support engineers available 24-7-365 and ready to assist you with any issue. Each support ticket you open will be replied to in less than sixty minutes (the average response time being just 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 64363

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com